Another topic from The Daily Post:
Name someone who deserves more credit than they get.
And for bonus points, how to change things so they get more.
Every time we are anywhere, we get in to this discussion that boils down to the same thing: the face of the place. The Customer Service person, at any restaurant, bank, ski hill, etc. etc. is what you see of the company. It is who you think Delta or Deer Valley or that burger place IS. If that’s bad, your experience will be. So why don’t those people get paid anything? There’s no incentive for them to go above and beyond otherwise, trust me. I’ve done all of those types of jobs.
You can’t get ahead without making a transition to behind the scenes. Then you forget what it was like. Then you lose touch. On the other hand, if my day somewhere isn’t that great, but one greeter or PR person is nice, that can completely make up for it. I’m surprised none of the resorts HAVE a person they pay well who is JUST a greeter that says ‘hi’ and knows where stuff is. It seems like a no brainer!
I don’t have the answer to change the system, but I can only hope it does. There are some places that get it, and are at least nice to their lowly Customer Service employees, and encourage them to work hard. The Canyons got much better at this this year – everyone says ‘hi’, lift operators ask you how your day is. But I doubt they are getting paid more…